I have a defective item, what should I do?

It may occur that certain items do not meet expectations.

If an item is defective, you must contact customer service.

For returns of defective items, you must return the item to us along with the bill for shipping fees and the completed return sheet. 

We will take responsibility for the return of your package by sending you a pre-paid shipping label for Spain.

We offer:

Sending you a pre-paid shipping label, you return the product, and we will re-send the same item without defects for free.

Sending you a pre-paid shipping label, you return the product, and we reimburse you.