MY ORDER!

For orders made via credit card, the pending order is processed on the same day. However, if you have chosen to pay for your purchases via “Bank transfer,” you will receive the exact sum of your invoice as well as the bank information to use.

Once the transfer is made, your order will be awaiting shipment.

When your order is shipped, its status will become “Completed.”

You will receive an e-mail at every step.

Many circumstances are possible:

You have cancelled your order before completing payment

Your payment has been rejected

However, you can redo your order and proceed with payment again.

Your order has been locked by our customer service. There are various reasons for this: payment problem, items not available, etc.

We will send you an e-mail to notify you of the problem that occurred with the order.

You may also contact our customer service, which will gladly respond to your questions.

The order has been locked by our company for various reasons (items not available, for example). You will receive an e-mail notifying you of the problem that occurred with your order. If you require further explanation, contact our customer service via the Contact section.

After having confirmed and paid for your order, you may no longer modify it.

You may, however, cancel it on the same day.

To do so, you may contact customer service.

Your order has been shipped, you have received an e-mail with the package’s tracking number. Now you just have to wait for delivery to discover your items from your favorite Yukha shop, specialist in products intended for indoor and outdoor hydroponic cultivation.

If you have questions, or would like more information, contact our customer service.